Human Services Agency

1) The definition of a human services agency is so broad that you likely visit one frequently. Go sit in the waiting room of a human services agency in your community. If you are not able to visit an agency in person, refer to one of the agencies featured in one of the optional resources for the module (Bringing Storytime to the Long Wait for Social Services or What if Our Healthcare System Kept Us Healthy?). Consider the following questions from the point of view of a worker at the agency and that of a client:

What do you think it is like to work at the agency? What might the agency look like through the clients’ eyes?

If you worked at the agency, what do you think your day-to-day challenges would be and why?

How could you suggest an improved experience or environment to support the agency’s clients?

It is important to understand the human services waiting room from the perspective of both an employee and a client in need of services. Submit your answers as a journal entry.

2) In Sections 5-1 and 5-2 of your text, you read about populations in need. You may have also known friends, family, or acquaintances who have sought out services. This assignment is a chance to reflect on who your clients might be.

In a journal posting, address the following questions: What individuals and groups might meet with a human services professional? Why might they seek help? From what you have read so far, how might you build a professional relationship with them so that they will talk about their problem?

they have to have references link to them.

Thank you

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