Change management plan
August 30th, 2015
Within the Discussion Board area, write 500–700 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Complete the following for this assignment:
- Research and explain the concept of patient-centeredness, an evidenced-based practice, as it relates to health care quality. Describe how providers, patients, and insurers may differ in their definition of patient-centeredness.
- What metrics would you select and use in a health care organization to measure patient satisfaction? Explain your rationale.
Note: Use APA style to cite at least 2 scholarly sources from the last 5 years.
Assignment Objectives
Research evidence-based practices that may be utilized in a change management plan designed to improve quality of care
Analyze healthcare quality from the perspective of the patient, provider, payer, and society
