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Customer Service Training Manual

Author:
December 7th, 2015

As a customer service manager, a manual would be given to all new employees in all departments.

Based on what you learned in this course, review all the chapters and prepare a manual with the topics you feel are most important.

For example:

1. How to deal with angry customers, handling criticism

2. Employee Roles and Expectations

3. Employee Empowerment

4. Communicating effectively face-to-face, phone and email

5. Working under stress, meeting deadline

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