Please read through the case very carefully. Next, read through the questions at the end of the case — This will get you thinking about the various issues. Lastly, answer the following question in your initial post:
Does Mindy have the right idea? Why or why not? Explain what should be done to handle the problems at hand at Seaside Convalescent Care Center.
Seaside Case Study
The change in management responsibility does not bode well with Seaside Convalescent because it fails to spark the motivation of the workers to perform their duties. The licensed nurses and the nurse assistants find working in the institution demoralizing hence remain at the center for the purposes of a paycheck. The turnover rate at the center is 100 percent, an indication of a lack of proper management.
Mind represents the Alderfer Existence needs, Relatedness needs, and growth needs theory. Mind was concerned with fulfilling the physiological and physical safety needs of the workers. She was also concerned with establishing significant relationships by being always available, visible, and engaged. She was also concerned with their personal growth and advancement in the field.
Ann represents the Locke’s Goal Setting theory. According to the theory, behavior can be formed as a result of its consequences (Hersey, Blanchard, & Johnson, 2007). In this case, Ann implements a highly a strict regime with clearly set guidelines for the workers. The workers are expected to achieve the set goals for them to be considered as contributing to the organization.
The aides do not stay on their jobs due to poor remuneration by the institution. The case study observes that even the nurse aides that enjoyed working with the elderly could not bear staying at the institution and would seek better-paying tourist-trade work when they could find one. It indicates that the workers pay needs were not met by the institution.
Mind should have not handed the reins to Ann. Ann represents a strict management style that is aimed at getting results from the workers without minding their personal growth and job satisfaction. It implies that the high turnover rate will continue since the working conditions will not be improved. Mindy should have concentrated on establishing a more inclusive management that develops the workers by setting goals and rewarding them for their efforts.
The ten alternative Mindy would have selected include: offering appropriate rewards, goal-setting, definition of roles, creating a sense of responsibility in the workers, offering opportunities for advancement, improving the work environment, creating good management and employee relationship, recognizing the efforts of employees, and developing interpersonal relationships. The two most important include offering appropriate rewards and improving the work environment. The workers sought other jobs due to poor rewards. The work environment did not support the personal and career goals of the nurse aides.
Hersey, P., Blanchard, K. H., & Johnson, D. E. (2007). Management of organizational behavior (Vol. 9). Upper Saddle River, NJ: Prentice hall.